Terms and Conditions

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

 

What Information Do We Collect?

We only collect relevant information needed to fulfill your order. This includes your:

Billing Address

Shipping Address

Email Address 

Credit Card Information

In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, helps us know what web browsers people are using, and finds out where our visitors are coming from so that we can improve our marketing.

 How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

 

Security and Storage

Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

 

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Shipping Policy

Turnaround

Processing time is 5-7 business days. Orders are shipped Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

FedEx

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email 

 

to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

Dorrance Hamilton Culinary Center

c/o Joyce's Soulful Cuisine

310 S. 48th Street

Philadelphia, PA 19139

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Items can not be returned if they are opened. and will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.